User Portal

Terms & Conditions

(Version 1.1 – Effective June 23, 2025)

1. Agreement to Terms

By accessing or using any websites, mobile applications, dashboards, APIs, or related services operated by Teelogix LLC (collectively, the “Services”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions (the “Agreement”). If you are entering into this Agreement on behalf of an organization, you represent that you have authority to bind that organization; references to “Customer” in that case refer to that entity.

2. Definitions

“Booking Data” – data about reservations, tee‑times, lessons, or other events captured through the Services.
“Customer Content” – all information, text, files, graphics, or other material submitted to the Services by Customer or its End Users.
“Documentation” – user guides, API references, or other technical materials provided by Teelogix.
“End User” – an individual who schedules, books, or otherwise interacts with Customer via the Services.
“Order Form” – any ordering document, online subscription flow, or in‑app plan selection executed by the parties that references this Agreement.

3. Scope of Service

Teelogix provides a cloud‑based platform for golf‑related businesses that includes (a) booking and reservation management, (b) membership administration, (c) point‑of‑sale and payment gateway integrations, (d) marketing and CRM tools, (e) reporting and analytics, and (f) related implementation or support services agreed in an Order Form (the “Platform”). Teelogix may enhance or modify the Platform from time to time, provided such changes do not materially degrade core functionality.

4. Account Registration & Security

Eligibility. You must be at least 18 years old and legally able to enter contracts.
Account Credentials. Customer is responsible for maintaining the confidentiality of usernames, passwords, API keys, and any two‑factor credentials.
User Roles & Permissions. Customer shall assign the minimum necessary privileges to its staff and is responsible for actions taken under its accounts.
Security Incidents. Customer must notify Teelogix without undue delay if it becomes aware of any unauthorized access to the Services or Customer Content.

5. Orders, Fees, and Payment

Subscription Plans. Fees for subscription tiers, per‑booking charges, and add‑ons are described in the applicable Order Form or on Teelogix’s pricing page (the “Fees”).
Invoicing. Unless otherwise stated, (a) subscription Fees are invoiced in advance, (b) transaction Fees are invoiced monthly in arrears, and (c) all invoices are due 15 days from the invoice date.
Late Payments. Past‑due amounts accrue interest at 1.5 % per month or the maximum rate permitted by law, whichever is less, and Teelogix may suspend the Services after 10 days’ written notice of non‑payment.
Taxes. Fees are exclusive of sales, use, VAT, GST, or similar taxes, all of which are Customer’s responsibility (excluding taxes on Teelogix’s net income).
Changes to Fees. Teelogix may modify Fees at renewal by providing at least 45 days’ notice. Fee changes do not apply during a current paid term.

6. Customer Responsibilities

Compliance. Customer will use the Services only in accordance with (a) this Agreement, (b) Documentation, and (c) all applicable laws and regulations, including privacy, anti‑spam, and consumer protection laws.
Venue Policies. Customer is solely responsible for setting, posting, and enforcing its own booking, cancellation, refund, and no‑show policies with End Users.
Content. Customer represents that it has all rights necessary to upload and use Customer Content in the Services and grants Teelogix a non‑exclusive license to process Customer Content solely to provide and improve the Services.

7. Acceptable Use Policy

Customer and its End Users shall not (a) reverse engineer, decompile, or attempt to discover source code or underlying algorithms of the Platform; (b) access the Services for competitive benchmarking or to build a competing product; (c) upload viruses or malicious code; (d) send unlawful or spam communications; or (e) violate any laws in connection with the Services. Teelogix may suspend accounts for violations of this section.

8. Third‑Party Services & Integrations

The Platform may interoperate with third‑party systems (e.g., Clover POS, Stripe, Shopify, SendGrid). Customer’s use of those services is governed solely by the third party’s terms, and Teelogix disclaims liability arising from such services.

9. Intellectual Property

Teelogix IP. Teelogix and its licensors own all intellectual‑property rights in the Platform, Documentation, and trademarks. No rights are granted except as expressly stated herein.
Feedback. Customer grants Teelogix a perpetual, royalty‑free license to use any feedback or suggestions provided to improve the Services.

10. Confidentiality

Each party (“Recipient”) will use the other party’s confidential information solely to perform obligations under this Agreement and will protect such information with the same care it uses to protect its own confidential information, but no less than reasonable care. The foregoing obligations do not apply to information that is (a) publicly available without breach, (b) lawfully received from a third party without restriction, (c) independently developed, or (d) required to be disclosed by law or court order (with prompt notice where permitted).

11. Data Protection & Security

Teelogix maintains administrative, physical, and technical safeguards in accordance with industry standards (including SOC 2 controls). A separate Data Processing Addendum (“DPA”) applies where Customer Content includes “personal data” as defined by GDPR or “personal information” under CCPA. In the event of a security incident involving Customer personal data, Teelogix will notify Customer without undue delay and cooperate with reasonable remediation efforts.

12. Service Levels & Support

Teelogix targets 99.999 % monthly uptime for the core booking API, excluding planned maintenance (scheduled with at least 48 hours’ notice) and force‑majeure events. Teelogix provides email and in‑app chat support 9 AM – 6 PM U.S. Central Time, Monday through Friday, with emergency support outside those hours for critical system outages.

13. Term and Termination

Term. This Agreement begins on the Effective Date of the first Order Form and continues for as long as an Order Form or subscription term is in effect.
Termination for Cause. Either party may terminate for material breach not cured within 30 days’ written notice (10 days for payment breaches).
Effect of Termination. Upon termination, Customer’s right to access the Services ceases. Upon request within 30 days, Teelogix will make Customer Content available for secure download in CSV or JSON format and will delete stored Customer Content 60 days thereafter, except for backups retained for disaster‑recovery purposes.

14. Warranties & Disclaimers

Teelogix warrants that (a) the Services will perform materially in accordance with the Documentation, and (b) Teelogix will not decrease overall security of the Services during a subscription term. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS” AND TEELOGIX DISCLAIMS ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

15. Mutual Indemnification

Customer Indemnity. Customer will defend and indemnify Teelogix from third‑party claims arising out of (i) Customer’s or End Users’ use of the Services in violation of this Agreement or applicable law, or (ii) Customer Content.
Teelogix Indemnity. Teelogix will defend and indemnify Customer from third‑party claims alleging that the Platform infringes a U.S. patent, copyright, or trademark, provided Customer promptly notifies Teelogix and cooperates in the defense. Teelogix may (a) procure a license, (b) replace or modify the Platform, or (c) terminate the impacted Service and refund unused prepaid Fees.

16. Limitation of Liability

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, REVENUE, OR DATA). EACH PARTY’S TOTAL AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY CUSTOMER TO TEELOGIX IN THE 12 MONTHS PRECEDING THE CLAIM.

17. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the State of Illinois, U.S.A., without regard to conflict‑of‑law principles. Any dispute arising under this Agreement will be resolved exclusively in the state or federal courts located in Cook County, Illinois, and the parties consent to personal jurisdiction therein. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Export Compliance & U.S. Government Rights

Customer may not access or use the Services in violation of U.S. export‑control laws. The Services and Documentation are “commercial items” and any use by the U.S. Government is subject to the commercial license rights described herein.

19. Assignment

Neither party may assign this Agreement without the other party’s prior written consent, except that either party may assign the Agreement in connection with a merger, acquisition, or sale of substantially all its assets.

20. Notices

Notices must be in writing and will be deemed given when delivered by (a) email with confirmation of receipt, (b) overnight courier with signature, or (c) certified mail, return receipt requested, to the addresses listed on the Order Form. Notices to Teelogix must also be copied to support@teelogix.com.

21. Entire Agreement & Order of Precedence

This Agreement, together with any Order Forms and DPA, constitutes the entire agreement between the parties regarding the Services and supersedes all prior agreements or understandings. If any conflict arises, the following order of precedence applies: (1) Order Form, (2) DPA, (3) this Agreement, (4) Documentation.

22. Amendments

Teelogix may update these Terms from time to time by posting a revised version and notifying Customer at least 30 days before changes take effect. Continued use after the effective date constitutes acceptance. If Customer objects to the changes, Customer may terminate the affected Services on written notice before the effective date, and Teelogix will refund any prepaid, unused Fees for terminated Services.